1.  Where can I download Delta Trading Original?

 2.  Can I start trading without knowing much about finance and investment?

 3.  What are the potential losses and gains from foreign exchange trading?

 4.  What are the commissions on transactions executed via Delta Trading?

 5.  Judging by the results of the trading contest, you can make profit quickly and easily when trading on margin? Is this true?

 6.  If I follow a certain strategy or someone’s advice, does this guarantee profits?

 7.  Do I need to be in front of my PC 24/7 to monitor the quotes and avoid losses?

 8.  What happens if I'm away from my PC and I need to react quickly to a market fluctuation?

 9.  How can I be sure that in the event of a problem I will get the necessary attention?

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 10.  The “Volume” indicator on the chart isn't working. Why not?

 11.  Sometimes when I place a market order it remains yellow and is not executed for a long time. Why?

 12.  Why does the program send me a message “Session expired, try again”?

 13.  How come my stop/limit isn't executed when the market has already reached the level I specified?

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 14.  When is the transfer of an open position implemented and why do my results change when positions are closed?

 15.  How do you calculate the fees for transfer of an open position for the next day and what does “current interest rate differential between traded currencies” mean?

 16.  Is there a risk of my open positions automatically closing if there is an insufficient margin?

 17.  I have an open GBP/USD position and my account is in EUR. The “Accounts” field in the “Positions” window changes continuously along with the USD/BGN exchange rate. I don't see why? Shouldn't it change only when I close a position?

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1.	Where can I download Delta Trading Original?
When you register as a client, you will receive a personal username and password. Then you go to our web site from the “Trade Login” menu, choose “Delta Trading Web” and type your username and password. Once you have entered the web-based version of the platform, you will see a link where you can download Delta Trading Original.
2.	Can I start trading without knowing much about finance and investment?
You need no background whatsoever to understand how to trade with currency. You need to read the tutorial on our site, however, and we recommend that you “train” on the Demo version before starting real trading.The Demo is identical to the original version, the only difference is that you trade with virtual money; when you register you automatically get a certain amount to be traded which does not really exist. Delta Trading Demo version is the perfect tool for gaining experience. When you think you've gained enough experience and are clear on all your questions, please feel free to join real trading.
3.	What are the potential losses and gains from foreign exchange trading?
Your losses are limited to the extent of your margin, while profit potential is virtually unlimited. It is up to you to decide how much to deposit as margin. To make a profit isn't easy, however.    You have to have a substantial theoretical background, to play within reason and have some experience in the Demo version before you attempt any real money trading. Never play with money - the potential loss could change your life!
4.	What are the commissions on transactions executed via Delta Trading?
"Deltastock” Inc. does not incur commissions on foreign exchange transactions regardless of whether the client trades via Delta Trading, the "Deltastock” Inc. website or a cellular phone.
5.	Judging by the results of the trading contest, you can make profit quickly and easily when trading on margin? Is this true?
Participants in the game employ super-risky strategies and only those who have luck on their side survive. There are many more who fail by using such a strategy than those who succeed, but you don't see them because they are disqualified along the way. Reasonable players are theoretically sound, do not play “on the edge,” and limit their profits and losses with stop and limit orders.
6.	If I follow a certain strategy or someone’s advice, does this guarantee profits?
Definitely not. If there were such a strategy, all would follow it, which would automatically deprive it of logic.
7.	Do I need to be in front of my PC 24/7 to monitor the quotes and avoid losses?
No, you can take advantage of the Limit, Stop and OCO orders, which are placed at market levels determined by you. They are explained in detail in the Education section. You can also build an intricate conditional orders’ tree in compliance with your strategy Please take a look at the Platform Manual for more information.
8.	What happens if I'm away from my PC and I need to react quickly to a market fluctuation?
If you have problems with your Internet connection or another technical problem, you can call us 24 hours a day, seven days a week. Our traders on shift will get your transaction on the phone.
9.	How can I be sure that in the event of a problem I will get the necessary attention?
"Deltastock” Inc. provides 24/7 customer support via telephone, e-mail and online chat, as well as on our forum.    In the event of an emergency, you’d better call us and if you are in another town, you just need to tell us your telephone number and we will call you back. We respond to e-mail quickly. Chat for real traders is active 24/7. Our system offers an opportunity to determine your sensitive market levels and get SMS alerts.
10.	The “Volume” indicator on the chart isn't working. Why not?
The indicator is not available for foreign exchange trade.
11.	Sometimes when I place a market order it remains yellow and is not executed for a long time? Why?
You must have encountered an Internet connection problem, which prevents the online execution of your order. Please call us immediately so that we can inform you of the current quotes and execute your order, should you wish.
12.	Why does the program send me a message “Session expired, try again”?
Your Internet connection must have been terminated and you need to restart the application to join again. Before doing so, check whether you are connected to the Internet.    If you installed both the original and Demo version of Delta Trading, you can work only with one of them at a time. The session in the other program will be terminated.
13.	How come my stop/limit isn't executed when the market has already reached the level I specified?
Probably you monitor the rate from our chart, which displays the average ask/bid level. Should the highest EUR/USD value at a certain hour be 1.2654, then our quote was 1.2652/1.2656. Another reason might be that you monitor the chart before the hour of stop/limit order placement.
14.	When is the transfer of an open position implemented and why do my results change when positions are closed?
Reporting on transactions and the preparation of daily client account statements are made by the end of each business day, following the close of the transaction. By that time, the account balance will be reported according to the current foreign exchange rates depending on the currency in which they were received.    The positive and negative result and the readjustment of the open positions that have resulted following the client account trade will be adjusted in euros (EUR), US dollars (USD) or British pounds (GBP).
15.	How do you calculate the fees for transfer of an open position for the next day and what does “current interest rate differential between traded currencies” mean?
The fees incurred on the transfer of an open position to the following business day are the interest rate currency differential of the quoted currency pair. The current interest rate differential is determined as the difference in the interest rates of traded currencies and is displayed as a swap number because it is either added or deducted from their closing quote at midnight local time.    To get a detailed explanation and an example go to Frequently Asked Questions – Accounting Issues.
16.	Is there a risk my open positions automatically closing if there is an insufficient margin?
Clients can place Stop Loss, Take Profit limit orders to automatically close open positions should the market reach the price confirmed in these orders. Failure to maintain the minimum margin requirement will lead to automatic closing of all open positions; hortage of funds turns red in the Free Margin field. Should the available margin fall below the threshold of 50%, the client gets the so-called “margin call” from a “Deltastock” Inc. dealer to inform him about the current account shortage. Should you fail to fund your account or reach losses above 80%, a “Deltastock” Inc. dealer will close your position.    To avoid closing your position, you need to:    Fund your account:    - via the FIB virtual branch – available 24/7
17.	I have opened a position in GBP/USD and my account is in EUR. My “Accounts” field in the “Positions” window fluctuates along with the USD/EUR exchange rate. I don’t see why. Shouldn’t it change only when I close a position?
When you have an open position for more than one day (a readjustment was in place), your account undergoes an adjustment, which is the difference between the closing price and the average price of your position to reflect current results in the positions field. In your accounts application Readjustment OP the currency of your account at the current exchange rate is displayed in EUR/USD. In reality, however, it will be in the currency of your open position (here USD). That is why you will have the adjustment in the Accounts field. The readjustment in the accounts is not executed only if you have zero open positions from the previous day and if all closed positions are adjusted (i.e. they have undergone the daily close for the previous date).    Example: If you have an open position of 10,000 GBP/USD at a price of 1.8950 and the market closes at a price of 1.8930 per GBP/USD and 1,3000 per EUR/USD at the close your account will show the result +USD 20 / 1.3000 = EUR 15.38, while in Adjustment OP you will have – USD 20, which will be adjusted toward the current exchange rate; upon each subsequent EUR/USD change, there will follow an adjustment of your account balance (change in the “Adjustment OP” field). The adjustment will continue until after the position and the day close, while “Adjustment OP” will change in USD depending on the close prices per GBP/USD for each subsequent day during which is has been adjusted.